What the opening up of the market will mean for your business

From April 2017, the water market is opening up for business customers in England.

Competition in the water market will allow businesses to switch their water and sewerage retailer, giving you the freedom to find the best supplier to suit your business needs.

If you switch supplier, the water and sewerage services you buy and the pipes used to supply it will remain the same. However, you'll purchase them from a ‘retailer’ who in turn purchases the product from a ‘wholesaler’.

A ‘retailer’ provides customer-facing services such as billing, account management, call centre services and water efficiency support. 

  • South East Water Choice is a retailer, providing services to businesses and  public sector organisations across the UK

  • South East Water is the wholesaler for the South East of England. A ‘wholesaler’ is the company that owns and operates the pipes, treatment works, reservoirs and other water and sewerage infrastructure.

What we're doing to prepare

We’ve been working hard over the past few months to separate our household and business customers, and we're now officially operating as South East Water Choice.

You should have already received a letter from us telling you about the changes, but if you have any more questions please don’t hesitate to contact us.

Our commitment to you

At South East Water Choice, we’re committed to delivering a top quality service to our business customers, big and small.

We promise to:

  • Put you at the heart of our business – working with you to find the right solution to meet your needs now and in the future
  • Keep it simple – our dual billing means all your water and sewerage information in one place
  • Keep you informed and deliver what we promise
  • Be your business's ‘water expert’ – we want to share our technical expertise with you to ensure you’re making the right choices
  • Have flexible and adaptable services to meet your changing needs
  • Invest in new products and services to enhance your experience and help you save money

Whether you're an existing South East Water customer or a new one, we'll make the transition to us as seamless as possible. Simply register your details with us and we'll contact you to arrange everything.

Our dedicated team of account managers are available to talk to you about any of your needs on 0333 000 9988. Lines are open Monday – Friday 8am to 7pm and Saturdays between 8am and 1pm.