Switching to us

From April 2017, all businesses in England (including charities and public sector organisations) will be able to choose their water and waste water provider, much like you can now for your energy.

These are very exciting times, as businesses can now appoint a retailer who they feel best suits their needs, rather than having to stay with their existing provider.

At Water Choice, we have been preparing for this change for some time, and have invested heavily in making sure that we can offer both our existing and new customers a tailor-made water solution, underpinned by exceptional customer service and a flexible approach.

We offer a range of tariffs, designed to accommodate businesses of all shapes and sizes as well as taking a proactive approach to helping you consume less water and save money.

We have a team of Accounts Managers, trained to offer an end to end service, in order to give you continuity. Whatever your enquiry, a single person will take responsibility for it, and see it through to resolution, so no more being passed around call centres to speak to the right person!

We have recruited staff from within the water industry, as well as specialists from outside of it, which we feel gives us a unique perspective on delivering a truly market leading service.

We can help make the switching process as simple as possible, just contact us to find out how we can make your life easier and save you money.

To find out more about switching to us, please get in touch.

Moving premises

Whether you’re new to our area or simply on the move, our dedicated customer care team is here to help.

Please call us on the number below (lines are open Monday to Friday, 8am to 5:30pm).

0333 000 0088

Alternatively, you can fill in our dedicated contact form.

 

I’ve got no water

If you're unexpectedly experiencing no water or low pressure, please call us on the number below. Our phone lines are open Monday-Friday 8am to 5.30pm.

0333 000 0088

If you have no water, a leak, or have a water quality issue outside of the hours listed above, please contact your wholesaler. Their details can be found on Ofwat’s wholesaler map.

If you already know who your wholesaler is, please refer to our emergency contacts page.

Adding / removing a property

Whether you're expanding your business or need to remove a property from your account, our dedicated customer care team is here to help.

Please call us on the number below (lines are open Monday to Friday, 8am to 5:30pm).

0333 000 0088

Alternatively, you can send us an email using our dedicated contact form

I’ve got a problem with my water quality

The quality of your water is of utmost importance to us.

If you're experiencing problems or are concerned about the quality of your water, please call us on the number below. Lines are open Monday to Friday, 8am to 5:30pm.

0333 000 0088

Make a payment

We aim to make paying for our services as easy as possible. Our payment options are listed below:

Automated payment line

Quick, simple and available 24 hours a day! Just pick up the phone, and make sure you have your credit/debit card and your customer account number at the ready.

0333 000 0088

Online banking

To make a BACS payment directly from your bank, please use our sort code and account number below. Please remember to use your account number (you’ll find this at the top of your bill) as the reference so we know where the payment has come from.

Sort code: 40-11-60

Bank Account Number: 60030414

Direct Debit

Direct Debit is one of the safest and most convenient ways to pay, as it means you can spread the cost and ensure your bills are paid on time.

To set up a Direct Debit, please complete and return our Direct Debit form or call the number above between the hours of 8am-5:30pm, Monday to Friday.

At your bank

Use the giro slip on your bill to make a payment the next time you visit your bank. You can also make payment at any HSBC bank for free.

By cheque

If you wish to pay by cheque, simply put it in an envelope along with a note of your account number, and post it to:

South East Water, Payment Processing Department, PO BOX 305, Sheffield, S95 1AP.

If your cheque is for multiple accounts then please ensure you include all giro slips for each account.

Make a complaint

We strive to offer the highest levels of customer service at all times, but recognise that occasionally things do go wrong.

Complaints procedure

If you’re unhappy with our service in anyway, we’d like to hear from you so we can put things right as quickly as possible.

You can contact us in various ways:

If you contact us by phone, we’ll do everything we can to resolve your complaint immediately.

If you contact us by email or post, we’ll acknowledge your complaint within 24 hours.

We aim to resolve all complaints within 10 working days, but if we can’t, we’ll explain why and keep you regularly updated on progress.

If at any time you’re not happy with how we’ve dealt with your complaint you can contact The Consumer Council for Water (CCWater):

Report a leak / hazard

If you've spotted a leak or hazard that you think we should be aware of, please let us know by filling in some details here.

If you think the leak/hazard is dangerous and it's outside of our normal business hours (Monday to Friday, 8am to 6pm), please contact your wholesaler. Their details can be found on Ofwat’s wholesaler map. If you already know who your wholesaler is, please refer to our emergency contacts page.

Give feedback

We're always keen to hear what you have to say about us. We're constantly trying to improve the service that we offer, so if you have any suggestions or feedback, please don’t hesitate to contact us using our dedicated feedback form.

0333 000 9988

Lines are open Monday to Friday, 8am to 5.30pm.

Thanks! Your message has now been sent to our customer services team. We’ll be in touch shortly.

0333 000 9988

Lines are open Monday to Friday, 8am to 6pm.

Thanks! Your message has now been sent to our customer services team. We’ll be in touch shortly.

If you have an emergency, please call us on 0333 000 9988.

However, if you need to call outside our hours of 8am to 5:30pm weekdays or at the weekend, then please call the local water and/or waste water wholesaler directly (see emergency phone numbers, below).

Not sure who your wholesaler is? You can find out using Ofwat’s wholesaler map.

Wholesaler

Emergency phone number

Affinity Water 0345 357 2407
Albion Water 0800 917 5819
Anglian Water 03457 145 145
Bournemouth Water 08005 878 979
Bristol Water 0800 801 011
Cholderton & District Water 07437 445 863
Northumbria Water 0800 393 084
Portsmouth Water 0239 247 7999
SES Water 01737  772 000
Severn Trent 0800 783 4444
South East Water 0333 000 3330
South Staffs Water 0345 607 0456
South West Water 0344 346 2020
Southern Water 0330 303 0368
SSE Water 0345 078 3200
Thames Water 0800 714 614
United Utilities 0800 330 033
Wessex Water 0345 600 4600
Yorkshire Water 0800 573 553
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