Switching to us

From April 2017, all businesses in England (including charities and public sector organisations) will be able to choose their water and waste water provider, much like you can now for your energy.

These are very exciting times, as businesses can now appoint a retailer who they feel best suits their needs, rather than having to stay with their existing provider.

At Water Choice, we have been preparing for this change for some time, and have invested heavily in making sure that we can offer both our existing and new customers a tailor-made water solution, underpinned by exceptional customer service and a flexible approach.

We offer a range of tariffs, designed to accommodate businesses of all shapes and sizes as well as taking a proactive approach to helping you consume less water and save money.

We have a team of Accounts Managers, trained to offer an end to end service, in order to give you continuity. Whatever your enquiry, a single person will take responsibility for it, and see it through to resolution, so no more being passed around call centres to speak to the right person!

We have recruited staff from within the water industry, as well as specialists from outside of it, which we feel gives us a unique perspective on delivering a truly market leading service.

We can help make the switching process as simple as possible, just contact us to find out how we can make your life easier and save you money.

To find out more about switching to us, please get in touch.

Moving premises

Whether you’re new to our area or simply on the move, our dedicated customer care team is here to help.

Please call us on:

0333 000 0088

Lines are open Monday to Friday, 8am to 6pm.

Alternatively, you can fill in our dedicated contact form.

 

I’ve got no water

If you’ve got no water or low pressure, first check to see if there are any obvious leaks or burst pipes on your premises, and if not call us on 0333 000 0088. Lines are open Monday to Friday, 8am to 6pm.

If you have no water, a leak, or have a water quality issue outside of the hours listed above, please contact your wholesaler. Their details can be found on Ofwat’s wholesaler map.

If you already know who your wholesaler is, please refer to our emergency contacts page.

Adding / removing a property

Whether you're expanding your business or need to remove a property from your account, our dedicated customer care team is here to help.

Please call us on:

0333 000 0088

Lines are open Monday to Friday, 8am to 6pm.

Alternatively, you can send us an email using our dedicated contact form

I’ve got a problem with my water quality

The quality of your water is of utmost importance to us.

If you're experiencing problems or are concerned about the quality of your water, please call us on:

0333 000 0088

Lines are open Monday to Friday, 8am to 6pm.

If you're having problems outside of these hours, please use our emergency contacts page to talk to your wholesaler.

Water hardness

The 'hardness' of water depends on the amount of calcium it contains - the higher the levels of calcium, the harder the water.

Water hardness varies from region to region, depending on the amount of minerals which dissolve in rainwater as it soaks through the ground.

Most of the water we supply in Southern England comes from underground chalk aquifers, so the water is hard.

This doesn't affect the quality of the drinking water or the performance of soaps and detergents, although it can lead to a build-up of limescale in kettles, boilers and hot water pipes.

Limescale is harmless but it is advisable to clean kettles and keep hot water systems below 60°C to help keep build-up to a minimum.

Some people choose to fit a water softener - these should be fitted to comply with the Water Supply (Water Fittings) Regulations 1999.

Softeners can significantly increase sodium levels in water, so at least one tap in a property should still supply unsoftened water for drinking.

Discolouration

During its journey to your taps, there are a number of ways in which the appearance of your water can be affected and occasionally it can become discoloured.

The most common cause of discolouration is a change in the flow or pressure within the pipes - for example as a result of a burst main. The change in pressure can dislodge tiny deposits such as iron or manganese, which may turn the water brown for a short period.

Your water may also appear cloudy, or white, on occasion. This is usually nothing more than air bubbles which may enter your water due to a fault in your plumbing. The bubbles will disappear if the water is left to stand.

Taste & odour

Occasionally, you may notice a change to the taste or odour of your drinking water.
Usually this is because the taste of water varies depending on where it comes from - rivers, reservoirs, or underground aquifers.

This may mean your water has a slightly different taste or smell, but the quality will be unaffected.

A very small amount of chlorine is used to disinfect your water, and very occasionally you may be able to taste it. However, this is nothing to worry about. Musty tastes or smells can be due to bacteria in your plumbing system. Disinfection of the system should help.

Pipes made of copper or zinc can corrode and cause a metallic taste. This can be avoided by running the tap briefly if the water has been standing in the pipes overnight. Some plastic pipes are made with anti-oxidants which can cause a lead-like taste. The only remedy is to replace the pipes.

Make a payment

We aim to make paying for our services as easy as possible. Our payment options are listed below.

If you're having trouble keeping up with your payments, please contact us as soon as possible so we can try to help.

Our automated payment line:

The easiest way to pay is via our dedicated payment line. You can use this number to make a payment, check your balance or set up a Direct Debit (you’ll need your account number to hand):

0333 000 9988

Lines are open 24 hours a day, seven days a week.

Direct Debit

Direct Debit is one of the safest and most convenient ways to pay, as it means you can spread the cost and ensure your bills are paid on time.

Contact us on the above number to set up your Direct Debit.

Online banking

To make a BACS payment directly from your bank, use our sort code and account number below. Please remember to use your account number (you’ll find this on your bill) as the reference so we know where the payment has come from.

Sort Code: 40-11-60

Account Number: 60030414

Our automated payment line

We have a dedicated payment line for our business customers that is both simple and quick to use. 24 hours a day, seven days a week. You’ll need your account number to hand.

Call us on 0333 000 9988.

At your bank

Use the giro slip on your bill to make a payment the next time you visit your bank. You can also make payment at any HSBC bank for free.

By cheque

If you wish to pay by cheque, simply put it in an envelope along with a note of your account number, and post it to:

South East Water, Payment Processing Department, PO BOX 305, Sheffield, S95 1AP.

If your cheque is for multiple accounts then please ensure you include all giro slips for each account.

Make a complaint

We strive to offer the highest levels of customer service at all times, but recognise that occasionally things do go wrong.

Complaints Procedure

If you’re unhappy with our service in anyway, we’d like to hear from you so that we can put things right as quickly as possible.

You can contact us in various ways:

If you contact us by phone, we’ll do everything we can to resolve your complaint immediately.

If you contact us by email or post, we’ll acknowledge your complaint within 24 hours.

We aim to resolve all complaints within 10 working days, but if we can’t, we’ll explain why and keep you regularly updated on progress.

If at any time you’re not happy with how we’ve dealt with your complaint you can contact The Consumer Council for Water (CCWater):

  • Phone: 0300 034 2222
  • Email: enquiries@ccwater.org.uk
  • Post: Consumer Council for Water, 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ

Report a leak / hazard

If you've spotted a leak or hazard that you think we should be aware of, please let us know by filling in some details here.

If you think the leak/hazard is dangerous and it's outside of our normal business hours (Monday to Friday, 8am to 6pm), please contact your wholesaler. Their details can be found on Ofwat’s wholesaler map. If you already know who your wholesaler is, please refer to our emergency contacts page.

Give feedback

We're always keen to hear what you have to say about us. We're constantly trying to improve the service that we offer, so if you have any suggestions or feedback, please don’t hesitate to contact us using our dedicated feedback form.

0333 000 9988

Lines are open Monday to Friday, 8am to 6pm.

Thanks! Your message has now been sent to our customer services team. We’ll be in touch shortly.

0333 000 9988

Lines are open Monday to Friday, 8am to 6pm.

Thanks! Your message has now been sent to our customer services team. We’ll be in touch shortly.

If you have an emergency, please call us on 0333 000 9988.

However, if you need to call outside our hours of 8am to 5:30pm weekdays or at the weekend, then please call the local water and/or waste water wholesaler directly (see emergency phone numbers, below).

Not sure who your wholesaler is? You can find out using Ofwat’s wholesaler map.

Wholesaler

Emergency phone number

Affinity Water 0345 357 2407
Albion Water 0800 917 5819
Anglian Water 03457 145 145
Bournemouth Water 08005 878 979
Bristol Water 0800 801 011
Cholderton & District Water 07437 445 863
Northumbria Water 0800 393 084
Portsmouth Water 0239 247 7999
SES Water 01737  772 000
Severn Trent 0800 783 4444
South East Water 0333 000 3330
South Staffs Water 0345 607 0456
South West Water 0344 346 2020
Southern Water 0330 303 0368
SSE Water 0345 078 3200
Thames Water 0800 714 614
United Utilities 0800 330 033
Wessex Water 0345 600 4600
Yorkshire Water 0800 573 553
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