Market governance

We aim to provide the best service possible, and as such work closely with our regulator and industry bodies to meet stringent UK and European legislation.


Ofwat is responsible for implementing the new market, including aspects such as setting the charging guidelines, the licensing regulations (all companies need to be licensed before they can operate), and the service standards.

The Consumer Council For Water

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.


MOSL’s role as market operator is to deliver the core IT systems that will enable registration, customer switching and settlement between wholesalers and retailers, and offer water company members support and advice.